We want you to be sure before you commit, so every Strong IPTV X plan carries a 7-day money-back promise.
When you can get a refund
- You ask within 7 days of the payment date.
- The service does not work properly on your device or connection after we have tried to help you set it up.
- The refund goes back to the original payment method, in pounds. Processing time depends on that method.
When a refund is not available
- Requests made more than 7 days after payment.
- Accounts that were shared beyond the device limit or resold.
- A change of mind after the plan has been used normally for most of the 7 days.
How to ask
Use the contact form with your order number and a short description of the problem. We answer by email.